Paying your rent
We understand that some of our customers circumstances may have changed and we're committed to working with you to support you if you find yourself in financial hardship.
We'll work with any customers who are facing financial hardship due to the current situation. Support is available to those who need it, and where appropriate we will agree temporary adjustments to rent payments. We will not be evicting anyone who falls into rent arrears because their own income has been affected by the Coronavirus. We will just need to discuss and agree your circumstances.
Our Tenancy Sustainment Team are working non-stop answering calls from customers concerned about missing rent payments. They can offer advice on money and debt management, as well as help with unclaimed benefits.
If you're worried or starting to struggle, remember to please get in touch with them.
Either text the word 'support' to 07903008003 or email them by using the button below:
They will aim to contact you within 5 working days.
We won’t be sending quarterly rent statements out at the moment. This is to allow us to focus on the critical services that matter to you most. However, you can request your copy by either logging into My PA, or calling us on 0300 123 2221.