Contacting us and links
We've taken the decision to temporarily close both our office receptions to our customers and visitors. This is not a decision we have taken lightly, and we apologise for any inconvenience this may cause.
3 Bede Island Road
85-89 High Street
Surrey KT12 1DZ
We will be monitoring advice from the government with view to reopening at the first appropriate opportunity.
Please get in touch if you have questions on 0300 123 2221.
My PA is the fastest, easiest and cheapest way to manage your home online. It's available 24 hours a day at any time suitable to you - no more waiting in phone queues.
The ability to raise repairs through My PA has been disabled. If you have an emergency repair, you should call us.
Our Tenancy Sustainment Team are working non-stop answering calls from customers concerned about missing rent payments. They can offer advice on money and debt management, as well as help with unclaimed benefits.
If you're worried or starting to struggle, remember to please get in touch with them. Either text the word 'support' to 07903008003 or email them by using the button below.
We will not be evicting anyone who falls into rent arrears because their own income has been affected by COVID-19. We will just need to discuss and agree circumstances with you, so please get in touch with one of the team.