Chevron up Chevron down Chevron left Chevron right
Skip to main content

Contacting us and links

We've taken the decision to temporarily close both our office receptions to our customers and visitors. This is not a decision we have taken lightly, and we apologise for any inconvenience this may cause.

PA Housing

3 Bede Island Road



PA Housing

Case House

85-89 High Street


Surrey KT12 1DZ

We will be monitoring advice from the government with view to reopening at the first appropriate opportunity.

Call Us

Please get in touch if you have questions on 0300 123 2221.


My PA is the fastest, easiest and cheapest way to manage your home online. It's available 24 hours a day at any time suitable to you - no more waiting in phone queues.

Log in

Need Support

Our Tenancy Sustainment Team are working non-stop answering calls from customers concerned about missing rent payments. They can offer advice on money and debt management, as well as help with unclaimed benefits.

If you're worried or starting to struggle, remember to please get in touch with them. Either text the word 'support' to 07903008003 or email them by using the button below.

Email us

We will not be evicting anyone who falls into rent arrears because their own income has been affected by COVID-19. We will just need to discuss and agree circumstances with you, so please get in touch with one of the team.

  • Scam phones and text messages

    Sadly some people are using the current situation to gain from others, and Ofcom are reporting an increase in the number of scam phone calls and text messages which are being reported to them.

    Some calls and texts claim to be from the Government, your GP’s surgery, the NHS, or even the World Health Organisation (WHO) and often include you sharing personal information or have links or attachments which can’t be trusted.

    If you receive a call, text or other communication that you think might be a scam, hang up or delete the text and if you have time report it to Action Fraud on
    0300 123 2040.

    Remember though that the Government has been sending out official alerts to mobile phones. These are legitimate messages that contain updates on the latest Government advice. They will not ask you to follow a link for further information.

    Nearly a third of all fraud is committed over the telephone, for further information on phone scams and tactics used, please view the Metropolitan Police booklet below.

    Phone scam booklet

    Door 2 Door Scams

    During this period of uncertainty regarding Covid-19, it appears that there are some people who are taking advantage of the situation and are targeting the most vulnerable. Although we appreciate the concern that is being caused by the outbreak, please continue to be cautious when dealing with callers at the door

    There are people calling door to door proclaiming to be carrying out Coronavirus testing at your home for you on behalf of NHS or you GP.

    NHS  teams are NOT conducting any door to door testing for the Coronavirus - these are thieves trying to get into your home.

    Also, please be aware that the Red Cross are NOT doing door to door testing as has been suggested in some areas.

    If anyone knocks on your door claiming to be conducting the tests please call the police

For useful contacts during COVID-19 Situation

Click here

For your local information and services near you:

Click here

Google translate Google translate
click to choose
Font size Text size