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Communal services

We’ll aim to continue to carry out the cleaning of the communal areas and some grounds maintenance in order to keep the areas surrounding your homes clean, safe and clear of rubbish.

Our cleaning is in line with government guidelines, and by continuing to deliver this service it helps to keep you safe. It also also helps protect the wellbeing of our staff and those delivering essential services.

We also ask that our customers follow government guidance and keep a two metre distance from any staff or contractors that they encounter around the estate or block, and do not leave your home unnecessarily. We politely ask that you do not engage in conversation with them unless necessary.

If you live in a block of flats we will also continue to check the equipment, such as lifts, water tanks, fire detection and alarms, shared heating and hot water systems and electrics. Again, these checks are important to make sure your home stays safe and do still need to continue.

We’re also continuing with fire safety checks as normal to make sure our systems are working as they should be and we’ll carry out essential repairs if required.

Please let our contractors do their job

The operatives and contractors who are visiting will be following the Government guidance, so they will be maintaining a 2 metre distance, washing their hands regularly and wearing appropriate personal protective equipment to carry out this work.

Please do not approach them.

They're there to do a specific job and want to maintain social distancing rules themselves.

Keeping areas clear

Please do all you can to help us with this by disposing of waste and rubbish appropriately and using the bin stores if provided.

It’s especially important to keep internal hallways and landings clear of buggies, bikes and other items that could stop the evacuation of a building in the event of a fire. We appreciate your support in doing this and ask you to please report any items which are blocking hallways and landings so we can take steps to remove them.

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