Customers
In this section you'll find all of the information you need relating to you, your home and your neighbourhood.
Remember you can also access a range of services online by registering for My PA:
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Find out moreYour neighbourhood
We've listened to feedback from customers and colleagues and have launched a new and improved Neighbourhood service. -
Find out moreFinding a home
Looking for a new home? Whether you';re renting, buying or after a mutual exchange, you should find all the information you're looking for. -
Find out moreGet involved
We have lots of ways for our customers to be involved in how we do things, including on site, digitally, and our service improvement groups -
Find out morePaying your rent
We've lots of ways for you to pay your rent, and keeping up to date with payments can help make managing other household costs easier. -
Find out moreReporting a repair
Things break from time to time, so we've made reporting a repair as simple as possible and given some useful advice on responsibilities. -
Find out moreImprovements to your home
We survey our homes every five years to see if we need to carry out improvements in the future. like a new kitchen or bathroom. -
Find out moreSupported Housing
Supported Agency Services are external agents providing Housing Management and Care/Support to our residents within the building. We work with 44 Agents across 129 schemes with 521 bedspaces; across the Midlands, South East and London -
Find out moreDealing with antisocial behaviour
Antisocial behaviour includes a wide range of unacceptable actions that affect the quality of life for others in your neighbourhood. -
Find out moreVoluntary Right to Buy
If you’ve been a customer for more than 3 years, you might be eligible for the brand new phase of the government’s Voluntary Right to Buy pilot. -
Find out moreWelfare reform and benefits
It can be a confusing time trying to understand what benefits you are entitled to, especially with all of the changes that are taking place. -
Find out moreKeyworker accommodation
Keyworkers are public sector employees who provide a vital front-line service in areas of health, education and community safety. -
Find out moreShared owners and leaseholders
If you're a shared owner or a leaseholder you'll find specific information that relates to you, your lease and your home and how we can help.
