Customers
In this section you'll find all of the information you need relating to you, your home and your neighbourhood.
Remember you can also access a range of services online by registering for My PA:
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Find out moreYour neighbourhood
As part of our commitment to providing great services, we're changing the way we look after our neighbourhoods. We've pledged a £1 million investment to improve what we offer. -
Find out moreFinding a home
Looking for a new home, either to rent or buy, or considering applying for a Mutual Exchange - you should find all the information you're looking for. -
Find out morePaying your rent
Keeping up to date with your rent payments makes managing other household costs much easier. -
Find out moreReporting a repair
You can report a repair 24 hours a day, every day at My PA. You can also use My PA to view progress on a repair and check your latest appointment dates. -
Find out moreGet involved
There are a lot of ways to get involved, including on site, digitally, and service improvement groups -
Find out moreDealing with antisocial behaviour
Antisocial behaviour includes a wide range of unacceptable behaviour that affects the quality of life for residents and others living or working in the community. -
Find out moreVoluntary Right to Buy
If you’ve been with PA Housing for more than three years, you might be eligible for the brand new phase of the government’s Voluntary Right to Buy (VRTB) pilot. -
Find out moreWelfare reform and benefits
It can be a confusing time trying to understand what benefits you are entitled to, especially with all of the changes that are taking place. -
Find out moreKeyworker accommodation in the South East
Keyworkers are public sector employees who provide a vital front-line service in areas of health, education and community safety. There is a whole host of other professions that are classed as key workers. A key worker is essentially anyone that works in the public sector. -
Find out moreShared owners and leaseholders
Welcome to our leasehold section for shared owners and leaseholders. In this section you’ll find useful information about the general services we can offer. We also offer an individual online portal My PA which will personalise the service relevant to you -
Find out moreImprovements to your home
We survey our homes every five years to see if we need to carry out improvements in the future. Our surveyor assesses the condition of each room and also checks the external areas of your home – like the roof, windows, kitchen, bathroom and boiler, so the information we hold is up to date. -
Find out moreThames View House
Thames View House was built in 1972 and is now coming to the end of its life. That means, if the existing building is retained, we’ll be spending money keeping what is now a poor asset running.
