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Coronavirus Update

2020 - November, Latest news

We’re here for you throughout the second national lockdown

I want to reassure you that as we enter the second national lockdown far fewer restrictions have been placed on the services we can provide you.

The government has confirmed that:

  • The housing market will remain open and that renters and buyers can still move home
  • Tradespeople are still allowed to enter homes provided they follow social distancing guidance
  • Builders merchants and suppliers will remain open, as will construction sites
  • Government financial support schemes such as furlough have been extended

This is all good news for us and means we can continue to provide services to you as normally as possible, but the safety of our customers and colleagues is of course our top priority. We’re confident that we can continue to operate our current levels of service under the new guidelines, including attending routine repairs, but we understand some customers may not feel comfortable with letting us into your homes at this time for non-urgent work.  We’ll check with all customers before we attend that nobody in your household has symptoms or is self-isolating, and all our staff will observe social distancing and adhere to current guidelines.

However, there are some things we need to continue to do even during lockdown such as gas safety checks and servicing of appliances.  We’ll also need to visit you if a repair is an emergency, or if a routine repair will cause further damage or pose a safety risk if left unattended.

If we are due to carry out routine maintenance or planned work to your home (e.g. kitchen, bathroom or boiler replacements) we will contact you to discuss arrangements and if necessary, re-schedule and appointments.

Our offices will all be closed to the public between Thursday 5 November and 2 December or until the new lockdown is able to come to an end. If you need to report repairs or access other services, please use My PA or telephone us on 0300 123 2221.  

Further support

For many people, though we know you will have far more immediate concerns and understand many of you may be struggling financially because of the virus.  If you’ve lost your job, are concerned about how to pay your rent or manage your money, please get in touch with us. 

Our Tenancy Sustainment Team has helped thousands of customers since March and can offer you support and advice.  Please text SUPPORT to 0790 300 8003 or email us on

This is a worrying and challenging time for us all, and I want to thank you for your continued patience and understanding as we continue to do our best to keep you safe and supported, but just like earlier in the year we’re here for you when you need us.

Please continue to follow the guidelines being issued by the government and together we can help control the virus and stop the spread.


Dilip Kavi
Chief Executive

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