Chief Operating Officer
Matt has over 30 years experience of working in Social Housing and has held various roles during that time. Matt joined with asra in 2010 as and since then has led a major drive to improve customer services, which resulted in a cultural shift within the organisation. Asra then managed to improve customer satisfaction from 64% to almost 90% and has developed a reputation for innovation within the housing sector.
Prior to asra I started my career in the mid-80s as a receptionist for Manchester City Council’s Moss Side Area Housing Office.
I am really excited to be taking on a prominent role with a housing provider that manages 24,000 homes in the Midlands, London and the Southeast.
Matt was named Chief Operating Officer for PA Housing in April 2017, and is responsible for the day-to-day management of the business, overseeing that the decisions of the board are carried out, and ensuring that all parts of the business are well working together on an operational level.
He is also a Fellow of the Chartered Institute of Housing (FCIH) and a Board Member of Leicester YMCA.