​An emergency repair immediately affects your health, safety or security and would endanger life, or, if not repaired or will damage the fabric of the building.

Emergency repairs will be made safe within 24 hours. On this basis, appointments are not available for emergency repairs. Often the solution is to make the immediate risk safe with further routine repairs required to fully remedy the issue.

Examples of emergency repairs are:

• Burst pipes

• Blocked drains or toilet (if there is only one toilet)

• Gas leaks

• Broken windows

• Severe roof leaks

• Flooding

• No hot water (between October - March)

• Offensive or discriminatory graffiti

• Fire damage

• Total loss of heating (between October - March)

• Total loss of power or lighting

To report an emergency repair, please call us.

Call us now on 0300 123 2221

Once you have called us, we'll visit your home and make the problem safe within 24 hours. 

Online using My PA

My PA is the fastest, easiest and cheapest way to manage your home online.  It's available 24 hours a day at any time suitable to you - no more waiting in phone queues.

What can I do on My PA?

• diagnose and report your own repairs in under 2 minutes

• view the status of your current repairs

• choose a convenient appointment time for a contractor to visit

• make a rent payment or set up a Direct Debit

• view your current and historic account balances

• request a refund

• request a a new fob or keys

• view your personal details

• chat live with a member of our team and much more!
  

Register now     Log in

Call us

You can contact our dedicated Repair Hub between 8am-5pm, Monday-Friday and speak with one of our advisors.

0300 123 2221

Please do not report your repairs through our social media channels.